POLICIES

Klinik Europe AS operates the https://klinikeurope.co.uk website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use any of our Services.

If you choose to use any of our Services, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at https://klinikeurope.co.uk unless otherwise defined in this Privacy Policy.

What Information We Collect & How We Use It For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email address and postal address. The information that we collect will be used to contact or identify you. We use the information you provide to help us receive a payment from you or to provide a service to you such as branding, web design, graphic design, marketing, writing, or editing. We do not give your personal information out to anyone else besides someone on the Ink & Key team who needs it in order to provide a service. For more information, please see our Terms and Conditions. Depending on what form(s) you complete, information is stored within our Dubsado database and/or Typeform account, Gmail account, and/or GoogleDrive.​Request or Remove Data To request a copy of the data that we have collected or to request that all data collected from you be removed from our system, please complete and submit our Request Data Form or our Remove Data Form. You will receive a confirmation email once your data has been removed.​​​​

Log Data We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.​Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers We may employ third-party companies and individuals due to the following reasons: To facilitate our Service; To provide the Service on our behalf; To perform Service-related services; or To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties may have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. Our company is hosted on the Webflow.com platform. Webflow.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Webflow.com’s data storage, databases and the general Webflow.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Webflow.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.​Security We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy Our Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this information. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.

Changes to This Privacy Policy We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us via the contact form or by scheduling a cal

Complaints by email should be sent to patientcare@klinikeurope.com detailing the below information

Patient’s Name Address Date of Birth Date of Surgery A clear description of your complaint and any relevant times and dates Details of any relevant surgeons or medical staff For reasons of data protection and patient confidentiality, we will only acknowledge receipt of the complaint by email. Response/s will be sent in writing by email where possible, but may also be sent via post, and so the patient’s address will be required. We may also require further information for verification purposes.

Complaints from an authorised representative can only be accepted with the written consent of the patient concerned.

A written acknowledgment will be sent within 5 working days

We will undertake an immediate investigation into the comments provided and, once all relevant medical records and reports have been compiled, we will carry out a review. It may also be necessary to take advice from other clinic specialists within Klinik Europe.

On completion of the investigation review, the complainant will receive a letter, within 20 working days of receiving the complaint. (This timescale does not include Weekends or Bank Holidays). This letter will contain a full written account of the outcome of the investigation, an apology for any deficiencies, and an explanation of remedial action taken.

On any occasions when a written response cannot be provided within this timescale, we will inform the patient of the status of the complaint at a minimum of 20 working day intervals and aim to reach a timely conclusion.

A complaint should be made as soon as possible and within 2 months of the date of the event, which is the subject of the complaint, or as soon as the matter first came to the attention of the complainant.

KLINIK EUROPE PLASTIC SURGERY REVISION POLICY
At Klinik Europe, we hold ourselves to the highest standards of patient care, and we understand that there may be situations where you require a revision of a prior plastic surgery procedure. To provide you with clear and formal guidance on our revision policy, please review the following:

GENERAL REVISION PROCEDURE:
1. To apply for a revision, it is imperative to obtain supporting documents from two distinct board-certified plastic surgeons who concur on the necessity of a revision. Ensure that you attach their registration documents along with your pictures to your submission.

2. Kindly send an email to patientcare@klinikeurope.co.uk containing the aforementioned documents for our meticulous review and consideration.

COVERAGE FOR APPROVED REVISIONS:
All revisions that receive agreement and approval from our medical team are comprehensively covered by Klinik Europe. We are wholly committed to ensuring your satisfaction and well-being. Klinik Europe will not impose any charges for services related to the revision. In the event that you exclusively seek to schedule a revision surgery without any additional procedures, please be aware that you will be responsible for any associated hospital costs.

– If, during your revision, you wish to undergo an additional procedure within the same surgical session, you will not be subject to any supplementary costs for the revision.

SPECIFIC CONDITIONS FOR WEIGHT LOSS PATIENTS:
– Weight loss patients often experience sagging skin due to the compromised structure of collagen production, even after a successful initial procedure.

– It is notable that roughly 35% of weight loss patients who have previously undergone plastic surgery may require a second round of surgical intervention after one year from the initial procedure.

– Klinik Europe is prepared to collaborate with you to optimize cost savings should you choose to have a primary procedure performed in addition to the regions previously addressed.

– In cases where a second round of surgery is necessitated for weight loss patients, it will not be categorized as a revision but rather as a primary surgery.

The objective of this formal plastic surgery revision policy is to provide you with a comprehensive understanding of the procedures and requirements associated with revision surgeries at Klinik Europe. If you have any questions or require further information, our dedicated patient care team is at your disposal to offer assistance and address your concerns.

1. Rescheduling One Month Before Surgery
   If you need to reschedule your surgery, you must notify Klinik Europe at least one month before the scheduled date. Send the following details to patientcare@klinikeurope.com:

   • Date of surgery
   • Full name
   • Surname
   • Birth date
   • Passport number

   The deposit payment will be transferred to the next available surgery date within one year. Please note that quotes are valid for the initial booking period and may require adjustments if the surgery is rescheduled.

2. Rescheduling Less Than One Month Before Surgery (Before Arrival in Turkey)
   If rescheduling is required less than one month before the surgery date but before your arrival in Turkey, notify Klinik Europe using the same details as above. Depending on the circumstances, the deposit may be fully or partially transferred to a new surgery date.

3. Rescheduling After Arriving in Turkey
   If the surgery needs to be postponed after arriving in Turkey for any reason, the deposit payment will not be transferred to a new date. Any additional rescheduling will require a new deposit payment.

Cancellation Policy

In the event of a cancellation, the deposit payment is non-refundable as it is used to secure hospital bookings. Klinik Europe will not seek to collect the remaining balance in the case of cancellations. Please remember that 25% of the total balance was required to secure your spot with the hospital and our availability.

For further questions or assistance, please contact our patient care team at patientcare@klinikeurope.com.